How to book

Online

  Online booking gives you access to:

  • The live seating plan, from which you can select your own seats.
  • A reduced transaction charge of £1.75 (normally £2.50) on each transaction.
  • Multibuy discounts, buy tickets for two or more different shows displaying the Save Symbol at the same time and save 20%. Full details.
  • Family discounts, half-price tickets for under-16s on selected matinees and some evening shows. Terms and Conditions apply .
  • Members discounts. Login with your membership number and save 20% on every show booked. 25% is saved on tickets to 4 or more shows booked simultaneously. (Valid for participating shows only).

Please note that discounts for Advance Concessions, Standbys, Groups and Schools are not available online.

By Telephone

Call the Ticket Office on 0844 412 4300*; Monday to Saturday, 10am - 8pm.

Sunday opening times vary. Please call for details.

Payment can be made by Visa, Mastercard, Amex, Maestro and JCB.
Minicom for patrons with hearing impairments: 020 7863 8015.

We regret we are unable to accept cheque bookings where the event date is within ten days of the cheque payment date.

*Overseas customers please click here.

In Person

Sadler's Wells Ticket Office (theatre foyer)
Rosebery Avenue, London EC1
10am - 8pm, Mon to Sat

Post

Ticket Office, Sadler's Wells, Rosebery Avenue, London EC1R 4TN.
Please make cheques payable to Sadler's Wells Trust Ltd.

Transaction Charge

A transaction charge of £2.50 will be added to all ticket bookings and reservations made over the phone or by post. Only one charge is made per booking and does not apply to group bookings.

A reduced transaction charge of £1.75 applies to all Access Scheme seat bookings and all online bookings.

No charge when booking in person.

Exchanges and Refunds

Refunds are not permitted except where the performance is cancelled or abandoned when less than half the performance has taken place. However, tickets may be exchanged for tickets for future performances, or for a credit note if returned to the ticket office at least 24 hours before the performance*. Credit notes are valid for 24 months from the date of issue. Group bookings of 8 or more (or any part thereof) can only be exchanged or issued with a credit note if returned to the theatre with at least three weeks notice.

A £2 per ticket booking amendment fee applies for any exchanges or credit notes (maximum £6 per booking) and any previous handling or transaction charges are non-refundable. For more information about cancellation terms & conditions please click here.

Latecomers

Latecomers will not be admitted whilst a performance is in progress.

Under 5s

Please note for the consideration of our patrons children under the age of 5 are not permitted into performances unless indicated in the show information pages.

Further age limits apply on certain shows, please check with Ticket Office. (Under 2s free entry where admitted - please book aisle seats and leave the auditorium if the child causes disturbance to other patrons. Refunds will not be payable.)

Access For All

The Access For All scheme is for people with physical, sensory or cognitive disabilities. This scheme is free to join and keeps you up to date on offers and information about forthcoming shows at Sadler's Wells and the Peacock Theatre. Each member is entitled to one reduced price ticket per programme for most shows at both theatres.

Read more, or register for the Access For All scheme here.

For further information about Access facilities, workshops, assisted performances and events, please email access@sadlerswells.com or telephone: 020 7863 8128.

Members of our Access scheme are requested to log in before selecting their seats to ensure they obtain the seats and discounts they are entitled to. Access discounts are subject to availability. Please contact the Ticket Office for further information

Discounts & Concessions

Read more about discounts and concessions - including our multibuy discount, which offers 20% off your booking when you buy tickets for two or more shows at the same time, plus half-price tickets for under-16s and more*

* Terms & Conditions apply

Overseas Customers

Bookings can be made on this website from any overseas location. Any payments are in British Pounds Sterling. Please note that your bank may charge a processing fee when converting payments to British Pounds from another currency.

If you wish to contact us by phone, please call +44 844 412 4300. Please note that this number does not currently work from all overseas locations. If you are unable to contact us on this number please use this form, indicating where you are calling from, for alternative methods of contacting us.