Booking information - How to book
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Online
Book online now - it's secure and easy to use, and gives you access to:
- The live seating plan, from which you can select your own seats.
- A reduced transaction charge of £1.50 (normally £2.20) on each transaction.
- Multibuy discounts, buy tickets for two or more different shows displaying the Save Symbol at the same time and save 20%. Full details.
- Family discounts, half-price tickets for under-16s on selected matinees and some evening shows. Terms and Conditions apply .
- Members discounts. Login with your membership number and save 20% on every show booked. 25% is saved on tickets to 4 or more shows booked simultaneously. (Valid for participating shows only).
Please note that access, student, unwaged and over 60s discounts are not available with this service at the moment.
By Telephone
Call the Ticket Office on 0844 412 4300*; Monday to Saturday, 9am - 8.30pm.
Sunday opening times vary. Please call for details.
Payment can be made by Visa, Mastercard, Amex and Switch/Maestro.
Minicom for patrons with hearing impairments: 020 7863 8015.
*Overseas customers please click here.
In Person
Sadler’s Wells Ticket Office (theatre foyer)
Rosebery Avenue, London EC1
9am - 8.30pm, Mon to Sat
Peacock Theatre
Portugal Street, London WC2
Normally 10am - 6.30pm Mon to Fri, 10am - 8.30pm performance days
(please call 0844 412 4322 for specific opening times).
Post
Ticket Office, Sadler's Wells, Rosebery Avenue, London EC1R 4TN.
Please make cheques payable to Sadler's Wells Trust Ltd.
Transaction Charge
A transaction charge of £2.20 will be added to all ticket bookings and reservations made over the phone or by post. Only one charge is made per booking and does not apply to group bookings.
A reduced transaction charge of £1.50 applies to all Access Scheme seat bookings and all online bookings.
No charge when booking in person.
Exchanges and Refunds
Tickets may be exchanged for future performances if returned at least 24 hours before the performance (£4 handling charge per transaction), or be refunded if returned 72 hours before the performance (£6 handling charge). Groups of 8+ (or any part of a group booking) must be returned with at least 3 weeks notice. No refunds or exchanges outside of these terms.
Latecomers
Latecomers will not be admitted whilst a performance is in progress.
Under 5s
Please note for the consideration of our patrons children under the age of 5 are not permitted into performances unless indicated as family friendly by the symbol: ![]()
Further age limits apply on certain shows, please check with box office. (Under 2s free to family friendly shows - please book aisle seats and leave the auditorium if the child causes disturbance to other patrons. Refunds will not be payable).
Access For All
The Access For All scheme is for people with physical, sensory or cognitive disabilities. This scheme is free to join and keeps you up to date on offers and information about forthcoming shows at Sadler's Wells and the Peacock Theatre. Each member is entitled to one reduced price ticket per programme for most shows at both theatres.
Read more, or register for the Access For All scheme here.
For further information about Access facilities, workshops, assisted performances and events, please email access@sadlerswells.com or telephone: 020 7863 8128.
Access discounts are not available online and are subject to availability. Please contact the appropriate Ticket Office for further information or to book tickets.
Discounts & Concessions
Read more about discounts and concessions - including our multibuy discount, which offers 20% off your booking when you buy tickets for two or more shows at the same time, plus half-price tickets for under-16s and more*
* Terms & Conditions apply
Overseas Customers
Bookings can be made on this website from any overseas location. Any payments are in British Pounds Sterling. Please note that your bank may charge a processing fee when converting payments to British Pounds from another currency.If you wish to contact us by phone, please call +44 844 412 4300. Please note that this number does not currently work from all overseas locations. If you are unable to contact us on this number please email ticket.office@sadlerswells.com, indicating where you are calling from, for alternative methods of contacting us.



