Power Outage in the Holborn Area

Wednesday 8th April

Performances of My First Ballet: Swan Lake at The Peacock are now running to schedule

After a very challenging few days following the Holborn fire, we are pleased to announce that since the 2pm show on Tuesday 7th April, performances of English National Ballet’s My First Ballet: Swan Lake at The Peacock are now running to schedule.

As a result of the fire, our telecommunications systems have been affected, and our bars and tills can only accept cash. This means that to purchase any drinks, snacks, merchandise and programmes, patrons should bring sufficient cash with them, as credit and debit cards will not be accepted.

Due to these events many roads around the theatre are closed, which is affecting road transport (especially buses and taxis) and creating major congestion. The access points around the theatre are also affected, so normal pedestrian pathways to the theatre have changed. Please include plenty of extra time for your journey, and check www.tfl.gov.uk for latest London Transport information.

If you had purchased tickets for the cancelled Tuesday 7th April 11am performance (or any of the earlier performances), you will be contacted directly regarding your booking. We are very sorry for any inconvenience caused.

 

Additional information on the situation

Following the electrical fire in the Holborn area on Wednesday, the power supply was affected, and the emergency services cordoned off the area.

As the hours and days went by, many businesses had their power return, however the access routes around the theatre, as well as the theatre itself, were still cordoned off due to The Peacock’s proximity to the original incident. Emergency services worked around the clock to ensure the area was safe for the public to return.

Sadler’s Wells staff were in constant contact with the emergency services, and as soon as we had any news, this website page was updated.

Each day we had hoped that the performances of English National Ballet’s My First Ballet: Swan Lake would be able to proceed, but due to the theatre being within the cordoned off area, we had to cancel the performances on an ongoing basis, giving our patrons as much notice as was possible.

The day before each performance was due to take place, we emailed and sent an SMS to all patrons who had booked for the next day’s performances, warning them about the ongoing issues, and asking them to check this website page for updated information, before they left home the following day.

As soon as we received an update from the emergency services, and needed to cancel a performance as a result of this information, we sent an SMS to all patrons (these are received both as a text message on mobiles and as a recorded message on landlines) notifying them of the cancellation, and emailed them with information about how their tickets were to be refunded.

If any patrons did not receive any of these communications, there were The Peacock staff at each of the closest access points to the theatre to explain the situation to them in person.

This has been an exceptional situation, and we have been saddened to know that so many patrons have had to change their Easter holiday plans as a result of the fire. Every performance of My First Ballet over the last few days was sold out, so this has affected many patrons and their children.

We thank all patrons for their understanding during this challenging time.