Access at Sadler's Wells

There is one entrance into the theatre foyer. There are no steps to the main entrance, which has two semi-automatic, push to open door and one push to open door, When you enter through the main doors, you come into the main foyer. The Ticket Office is directly in front of you, and you can collect your tickets from there. Tactile paving from the pavement into the entrance of the theatre leads directly to the ticket office counter, which is low level and accessible to wheelchair users and has an induction loop system.

Headsets for Audio Described performances can be requested by speaking to a member of staff at the Ticket Office. There is a large print season brochure provided upon request and a large print programme if notice is given when booking your ticket.

There are five levels - Basement, Ground Floor, Mezzanine, First Circle and Second Circle. There are toilets on every level and are textured flooring at the entrance.

There is also a lift to all levels with a voice message and Braille buttons. The lift is situated to the right of the main foyer. Walk past the bar area, which is on the right, and through one doorway - the door will be pinned open. The lift is immediately on your right. Alternatively there are stairs leading to all levels. The stairs are to the left of the foyer as you enter.

There are three bars with low level counters selling refreshments. These are on the ground floor, first circle and second circle levels.

There is a cloakroom on the basement level with a low counter.

Please note that the foyer does become crowded prior to the performance.

The auditorium and where to sit

To the right of the ticket office, three steps with handrails lead up to the entrance to the stalls. Once at the top of the stairs, the door leading to seats numbered 1-17 is directly in front of you. To reach seats 18-33 you must follow the corridor on your left. The entrance is at the end of this corridor and to your right. These entrances bring you in at the back of the auditorium.

The entrances for first and second circles are situated in the same position on the floors above and can be accessed by the main foyer staircase or by the lift.

The auditorium is modern and seats approximately 1500 people. The seating is raked, and two aisles - one either side of the auditorium - descend in shallow steps towards the stage. There is a handrail on the outside of each aisle, and the letter of each row is lit on each step.

For wheelchair users and people with limited mobility there is flat, level access to the stalls. A corridor runs to the right of the three steps in the foyer, and goes past the lift. The entrance is to your left, and brings you in to the auditorium at the side - about half way down. The stage is to your right.

There is also flat level access to the entrances of the first circle.

Seating can be adapted to accommodate wheelchairs in the centre stalls, side gallery stools and first circle. There is no aisle down the middle of the seating.

The auditorium has an induction loop system.

Mobility Scooters

Please be advised that although you are welcome to arrive at Sadler's Wells in a mobility scooter, our auditorium wheelchair seating areas and lifts are not suitable for these vehicles. Patrons may leave their scooters in the foyer areas.

Guide dogs

If you are bringing a guide dog you will probably have informed the ticket office when making your booking. However, if you have not, please let the theatre know by calling the ticket office on 0207 863 8000. Guide and Assistance Dogs are allowed in the auditorium.

 

Access scheme

The Access Scheme is for people with physical, sensory or cognitive disabilities. By joining this free scheme you can keep up to date on offers and information about forthcoming shows at Sadler's Wells and the Peacock Theatre.

If you are in receipt of disability-related state benefits, as a member of our Access for All register, you may be entitled to a reduction on the cost of your ticket. Reduced price tickets are limited to one booking per production. All Access rate tickets are subject to availability and may be excluded for certain performances.

There is also a reduced booking fee of £1.95 on each transaction.

Access Discounts cannot be added retrospectively.

When booking tickets, please specify your access requirement, i.e if you require a wheelchair space, an aisle seat, a seat close to the stage, level access etc. It is not always possible to rectify booking details after a transaction has been completed.

There is also a small car park next to Sadler's Wells Theatre, spaces are limited and must be booked in advance. There is no charge for disabled patrons. There is one disabled parking bay in front of Peacock Theatre, which cannot be booked in advance.

If you would like to join the Access Scheme, please download a form and complete, sign and return it:

Access Scheme form Opens new window (PDF)

Access Scheme form, large print version Opens new window (PDF)

The completed form should be returned to:

Access Forms
Ticket Office
Sadler's Wells Theatre
Rosebery Avenue
London
EC1R 4TN

If you are already registered on the scheme tickets can be booked online on this website (please ensure you log in with your Access membership number before selecting your seats). Alternatively please call Sadler's Wells on 020 7863 8000 or the Peacock Theatre on 020 7863 8222. Our ticket office staff will be happy to assist with your booking.

Deaf or hard of hearing bookers can book for either venue on Minicom number 020 7863 8015. For further information about the Access For All scheme, Access facilities, workshops, assisted performances and events, please email access@sadlerswells.com