How to book
When you book online you can:
- Choose your own seats from the live seating plan
- Get family discounts and half-price tickets for under-16s on selected matinees and some evening shows.
Please note that discounts for groups and schools are not available online. Find all the details in our Terms and Conditions.
If you’d like to book via email, or need more information about a production or our theatres, please send an email to our team at the Ticket Office. We’ll reply as soon as we can, in busy periods it can take up to three working days.
You can book over the phone by calling our Ticket Office Monday – Saturday from 12 pm – 6 pm. You can pay with Visa, Mastercard and Amex.
020 7863 8000
You can buy tickets for productions at Sadler’s Wells Theatre, Peacock Theatre, Lilian Baylis Studio and Sadler’s Wells East from our Ticket Office in the foyer of Sadler’s Wells Theatre.
Sadler’s Wells Ticket Office (theatre foyer)
Rosebery Avenue, London EC14TN
Portugal Street, London WC2A 2HT.
There is a transaction charge of £3.50 added to telephone and online ticket bookings and reservations. Only one charge is made per booking, and it does not apply to group bookings.
There’s no charge when you book in person.
Exchanges and Refunds
Usually, we do not offer refunds unless the performance has been cancelled.
Tickets may be exchanged for tickets to future performances, or a Gift Token. You’ll need to return the ticket to the Ticket Office at least 24 hours before the performance. If you’re exchanging eight or more tickets, you’ll need to return them three weeks before.
There’s a booking amendment fee of £3.50 per ticket for any exchange or Gift Certificate. The maximum amount is £21 per booking. Handling and transaction charges are non-refundable.
For more information about cancellation, take a look at our Terms and Conditions.
If you’re late, you will not be allowed into the performance while it’s in progress.
Children under five
We put on some family-friendly performances but, generally speaking, we don’t allow children under the age of five in the audience.
If the show does allow children under five, under twos go free. If you’re a parent or carer, please book aisle seats to make getting in and out easier.
Under 16s must be accompanied by an adult.
Sadler’s Wells Access for All Scheme
Sadler’s Wells Access for All Scheme is for anyone with a disability, including those who are deaf, neurodivergent or have learning disabilities. The Scheme is free to join. You can find more information here.
If you’re already signed up, you can book tickets here. Remember to log in with your Access for All Scheme number before choosing your seats.
The Access for All Scheme allows you to book one ticket. If you need an extra seat for a personal assistant or carer, their ticket will be discounted too. You can book a seat in any part of the theatre.
If you have any questions, or need a wheelchair space, an aisle seat or a seat close to the stage, please get in touch with our team at the Ticket Office. We’re always happy to help with your booking
Open Monday – Saturday from 12 pm – 6 pm
020 7863 8000
Discounts & Concessions
Children under 16 can get half-priced tickets on selected matinees and some evening performances.
For more details on discounts and concessions, take a look at our terms and conditions.
You can book online from anywhere.
All payments are in British Pounds Sterling. Please note that your bank may charge a processing fee when converting payments to British Pounds from another currency.
If you have an overseas address, we’ll hold your tickets at our Ticket Office.
If you want to book over the phone, please call +44 20 7863 8222. If you’re not able to get through to us on this number, please use contact us.
Occasionally, we host productions by artists and companies outside our artistic programme. These shows are labelled as ‘Guest events’. We recommend taking a look at the production websites to get an idea of its content and style, and understand which age groups it will be suitable for.