How to book

Online

  Online booking gives you access to:

  • The live seating plan, from which you can select your own seats.
  • Family discounts, half-price tickets for under-16s on selected matinees and some evening shows. Terms and Conditions apply .

Please note that discounts for Advance Concessions, Standbys, Groups and Schools are not available online.

By Telephone

Call the Ticket Office on 020 7863 8000*; Monday to Saturday, 10am - 8pm.

Sunday opening times vary. Please call for details.

Payment can be made by Visa, Mastercard, Amex, Maestro and JCB.
Minicom for patrons with hearing impairments: 020 7863 8015.

We regret we are unable to accept cheque bookings where the event date is within ten days of the cheque payment date.

*Overseas customers please click here.

In Person

Sadler's Wells Ticket Office (theatre foyer)
Rosebery Avenue, London EC14TN
10am - 8pm, Monday to Saturday

The Peacock
Portugal Street, London WC2A 2HT
The Peacock Ticket Office is closed for in person bookings from Monday 23 July and will reopen on Tuesday 28 August.

 

Post

Ticket Office, Sadler's Wells, Rosebery Avenue, London EC1R 4TN.
Please make cheques payable to Sadler's Wells Trust Ltd.

Transaction Charge

A transaction charge of £3 will be added to telephone and online ticket bookings and reservations. Only one charge is made per booking and does not apply to group bookings.

No charge when booking in person.

Exchanges and Refunds

Refunds are not permitted except where the performance is cancelled or abandoned when less than half the performance has taken place. However, tickets may be exchanged for tickets for future performances, or for a Gift Token if returned to the ticket office at least 24 hours before the performance*. For 8 or more tickets, three weeks notice is required.

A £2.50 per ticket booking amendment fee applies for any exchanges or Gift Tokens (maximum £7.50 per booking) and any previous handling or transaction charges are non-refundable. For more information about cancellation terms & conditions please click here.

Latecomers

Latecomers will not be admitted whilst a performance is in progress.

 

Under 5s

Please note for the consideration of our patrons children under the age of 5 are not permitted into performances unless indicated in the show information pages.

Further age limits apply on certain shows, please check with Ticket Office. (Under 2s free entry where admitted - please book aisle seats and leave the auditorium if the child causes disturbance to other patrons. Refunds will not be payable.)

Access For All

The Access For All scheme is for people with physical, sensory or cognitive disabilities. This scheme is free to join and keeps you up to date on offers and information about forthcoming shows at Sadler's Wells and the Peacock Theatre. Each member is entitled to one reduced price ticket per programme for most shows at both theatres.

Read more, or register for the Access For All scheme here.

For further information about Access facilities, workshops, assisted performances and events, please email access@sadlerswells.com or telephone: 020 7863 8128.

Members of our Access scheme are requested to log in before selecting their seats to ensure they obtain the seats and discounts they are entitled to. Access discounts are subject to availability. Please contact the Ticket Office for further information

Discounts & Concessions

Read more about discounts and concessions.

Overseas Customers

Bookings can be made on this website from any overseas location. Any payments are in British Pounds Sterling. Please note that your bank may charge a processing fee when converting payments to British Pounds from another currency.

If you wish to contact us by phone, please call +44 20 7863 8222. Please note that this number does not currently work from all overseas locations. If you are unable to contact us on this number please use this form, indicating where you are calling from, for alternative methods of contacting us.

If your address is not in the UK your tickets will be held for collection at the Ticket Office.

Guest events

Sadler’s Wells has an artistic policy dedicated to presenting the best in world dance (read more here: www.sadlerswells.com/about-us). Occasionally our venues host productions by companies whose work is outside our core artistic programme, and for these companies we provide the theatre space for them to put on their own shows. These shows are labelled as 'Guest events', and we recommend reading the text about each production on its webpage to fully understand its content and style, and to know which age groups it will be suitable for.