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Terms & conditions

By booking tickets with Sadler’s Wells you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected.

Tickets booked via authorised Ticket Agencies and Third Party resellers are subject to their terms and conditions and any queries regarding the purchase must be directed back to the point of sale.

What are the General Terms of Admission?
  • The Theatre Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees
  • Tickets are only valid where a booking has been fully paid with the advertised ticket price
  • We reserve the right to cancel any orders because of any pricing errors
  • Latecomers will not be admitted whilst a performance is in progress
  • The Theatre Management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange
  • The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, pagers and wireless handheld email devices must be switched off at all times
  • Smoking is not permitted anywhere inside the venue
  • Ticket holders consent to the recording and filming of themselves as members of the audience
  • Sadler’s Wells cannot be held responsible for late running of any performances due to circumstances beyond its control
  • Sadler’s Wells does not operate a Dress Code policy
  • Under 5s are not admitted unless otherwise stated
Can I cancel/exchange/return my e-ticket(s)?
Exchanges, Refunds and Cancellations

Refunds are not permitted except where the performance is cancelled or abandoned when less than half the performance has taken place. However, e-tickets may be exchanged for future performances, or for a Sadler’s Wells Gift Certificate if returned to the ticket office at least 24 hours before the performance.*

Orders made on Digital Stage cannot be refunded or exchanged once purchased.

For group bookings (10 tickets or more) three weeks notice is required.

A £2.50 per ticket booking amendment fee applies for any exchanges or Sadler’s Wells Gift certificates (maximum £7.50 per booking).

Any amendment or transaction charges are non-refundable.

If a performance is cancelled or abandoned when less than half the performance has taken place, our maximum liability to you in this respect is the face value only of the tickets purchased. Please note that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.

Sadler’s Wells does not operate a returns list for sold out performances so any tickets returned are placed on general sale.

*For some other performances, in particular in cases of shows taking place at venues other than Sadler’s Wells, or when the venue has been hired by an external agency/producer, e-tickets cannot be exchanged or a gift certificate issued. Please check with the ticket sales team for more information.

Can I resell my e-ticket(s)?

The re-sale of e-tickets by retail or online auction site by anyone other than Sadler’s Wells is strictly prohibited and will invalidate the e-ticket.

Any e-ticket sold for profit or commercial gain by anyone other than Sadler’s Wells or any of its authorised agents will be invalid.

Please do not attempt to resell e-tickets on or around the theatre premises.

How do I get my e-ticket(s)?

Your e-tickets will be emailed to you and you will need to show them on an electronic device when you arrive. Alternatively, you can print your e-ticket(s) and bring a physical copy to enter the auditorium.

What if my e-ticket(s) do not arrive / I lose my ticket(s)?

Please check the inbox of the email address you used to book with and search for “Your e-tickets” to locate your email with your e-tickets attached. If you find you are unable to locate them please contact the ticket office in advance by email at tickets@sadlerswells.com or by phone on 020 7863 8000.

Is there a booking fee?

A transaction fee of £3 will be added to all telephone and online ticket bookings and reservations. Only one charge is made per booking.

There is no charge when booking in person.

What discounts are available?

Members & Patrons

Members and Patrons get access to great discounts to some of the world’s best dance performances as well as other exclusive benefits.
Discover how you can become a Member or Patron.

Sadler’s Wells Access for All Scheme

Our Access for All Scheme is for anyone with a disability, including those who are deaf, neurodivergent or have learning disabilities.
The Scheme is free to join and gives you discounts and information about upcoming shows at Sadler’s Wells Theatre, Peacock Theatre and Lilian Baylis Studio.

Find out more and register for the Access for All scheme.

Families

Family tickets are available for selected performances.

Generally speaking we don’t allow children under the age of five in the audience.

If the show allows children under five, under twos go free. If you’re a parent or carer, please book aisle seats to make getting in and out easier as you need.

Under 16s must be accompanied by an adult.

Group Bookings*

Adult groups of 10+: 10% off seats for most performances.

Adult groups of 20+: 20% off seats for most performances.

Group bookings may be reserved without payment for a period of three weeks.

We do not accept Society Of London Theatre Theatre Tokens for any booking of 10 or more tickets.

School/College groups of 10+: £10 seats, one teacher free per 10 student tickets purchased.

*Discounts for Groups and Schools are not available online, are subject to availability, and cannot be used retrospectively or in conjunction with any other offers or concessions. Discounts may vary between shows. We reserve the right to alter the terms of discounts offered

Barclays Dance Pass: 16-30 year olds can g et access to a limited number of £10 tickets to the majority of performances at Sadler’s Wells, Peacock Theatre, Lilian Baylis Studio and some offsite performances.

What terms and conditions apply to Barclays Dance Pass?
  1. Barclays Dance Pass gives 16-30 year olds £10 tickets to the majority of performances at Sadler’s Wells, Peacock Theatre, Lilian Baylis Studio and some offsite performances
  2. The scheme is free to join
  3. £10 Tickets are only available for purchase by Barclays Dance Pass holders and are limited to two per production
  4. Barclays Dance Pass tickets are only available to individuals aged between 16 and 30
  5. Barclays Dance Pass tickets are not valid in conjunction with any other offer or discounts
  6. Tickets are subject to availability from an allocation per performance
  7. Tickets may only be purchased from Sadler’s Wells ticket office and website.
  8. Barclays Dance Pass tickets are exempt from the standard £3 transaction fee. Orders which contain non-Barclays Dance Pass tickets will be subject to the standard transaction charge of £3
  9. You will be able to collect any Barclays Dance Pass tickets from the ticket office from 90 minutes prior to the start time of the performance. Please note that all tickets must be collected no later than 30 minutes prior to the start of the production. We reserve the right to offer your Tickets for re-sale should you fail to collect your tickets by time
  10. All Barclays Dance Pass ticket holders will be required to present proof of age in the form of a passport, photo driving licence or Student photo ID which has a clear picture and date of birth displayed, as well as the payment card used to purchase tickets at the point of entry to the auditorium of collection
  11. Failure to collect Barclays Dance Pass tickets on three or more occasions without notifying the ticket office at least 24 hours in advance will result in your Barclays Dance Pass and any future bookings you may have being cancelled. If your Barclays Dance Pass is cancelled on this basis you will not be permitted to re-apply for the scheme in future
  12. You may only exchange or return Barclays Dance Pass tickets in accordance with the Sadler’s Wells terms and conditions for the purchase of tickets
  13. Barclays Dance Pass is non-transferable
  14. Your Barclays Dance Pass will expire on the last day of the calendar month in which you turn 31
  15. By signing up to Barclays Dance Pass, you agree to us keeping you up to date with Barclays Dance Pass and Sadler’s Wells tickets, events and news
  16. If you wish to cancel your Barclays Dance Pass, please email tickets@sadlerswells.com
  17. The price of Barclays Dance Pass tickets are subject to change without notice at the discretion of Sadler’s Wells
  18. Sadler’s Wells reserves the right to terminate the Barclays Dance Pass scheme at any time
  19. These terms and conditions must be read in conjunction with the Sadler’s Wells terms and conditions for the purchase of tickets, learning events and the use of the Sadler’s Wells website
Do I need to bring ID for age related discount tickets?

We may ask for proof of age for Under-16 or Barclays Dance Pass tickets. Please ensure you bring photo ID in case you are asked when you attend using either of these discounts.

Are children admitted?

We put on some family-friendly performances but, generally speaking, we don’t allow children under the age of five in the audience.

If the show allows children under five, under twos go free. If you’re a parent or carer, please book aisle seats to make getting in and out easier.

Under 16s must be accompanied by an adult.

Age guidance is occasionally suggested for some productions.  Please check on the relevant pages for more information.

Is there an age limit or recommendation?

Age guidance is occasionally suggested for some productions. Please check on the relevant pages for more information.

We put on some family-friendly performances, but generally speaking we don’t allow children under the age of five in the audience.

If the show allows children under five, under twos go free. If you’re a parent or carer, please book aisle seats to make getting in and out easier.

Under 16s must be accompanied by an adult.

Do you accept Society of London Theatre (SOLT) Tokens?

We are happy to accept Society of London Theatre Tokens for bookings made over the phone or in person. Please note that we cannot accept Theatre Tokens for bookings made online, group bookings or for Digital Stage. For some shows or ticket types, it may be necessary to restrict the use of Theatre Tokens.

How will my personal data be used?

For full details of how your data will be used please see our Privacy policy.

What terms apply to Sadler's Wells Gift Vouchers sales and redemption?

Currently Sadler’s Wells Gift Voucher Codes cannot be ordered online, please telephone the Ticket Office on 020 7863 8000 to order.

Sadler’s Wells Gift Vouchers:

  • Are valid for two years from date of issue.
  • May be purchased for any amount.
  • Can be used to book tickets online, by telephone and in person for Sadler’s Wells programmed events.*
  • Can be used as full or part payment of theatre tickets, any service charges associated with the transaction, car parking** or programme vouchers. Where the value of the vouchers is greater than the purchase price, the remaining balance remains on the same Gift Voucher Code for later use. Where the value of Gift Voucher Code is less than the purchase price, the difference can be paid by debit or credit card online and also cash or cheque via the Ticket Office.
  • Cannot be used for the purchase of drinks or merchandise or for any goods or services.
  • Cannot be used to purchase tickets or services for Sadler’s Wells venues via third party ticket agents.
  • Cannot be used for purchases made from Digital Stage.
  • Cannot be refunded or re-issued to a third party.
  • Cannot be used to purchase other Sadler’s Wells Gift Vouchers.
  • Cannot be exchanged for cash or credit against a debit or credit card or retrospectively applied to purchases already made.

* For some other performances, in particular in cases of shows taking place at venues other than Sadler’s Wells, or when the venue has been hired by an external agency/producer, Gift Voucher Codes cannot be used. Please check with the ticket office for individual Terms & Conditions.
** Car park tickets not available online.

What terms and conditions apply to Members and Patrons?

Patrons and Members get priority booking on the majority of productions at Sadler’s Wells Theatre, Lilian Baylis Studio and Peacock Theatre.

Patrons and Members can save 20% on most tickets at Sadler’s Wells Theatre, Lilian Baylis Studio and Peacock Theatre.

Patrons and Members discounts and priority booking may vary or not apply to all events on Digital Stage.

There are some productions where the 20% discount does not apply. These productions are not scheduled as part of the Sadler’s Wells season, but are independent hires.

Productions that do not offer discounted tickets will be clearly marked on our booking pages.

During priority booking periods, Patrons and Members can book tickets before they go on sale to the public.

The 20% discount is valid on up to six tickets per run of each production. Additional tickets for that production within the same run will not get the Patron and Member discount.

All offers, discounts and benefits are subject to availability and cannot be used retrospectively or in conjunction with any other offers.

Events are usually for the Patron or Member and one guest.

We will send invitations via email and offer spaces to Patrons and/or Members who respond first, until spaces run out.

Sadler’s Wells reserves the right to change offers, discounts and benefits at any time.

All details correct as of November 1st 2021.

Full terms and conditions apply to Sadler’s Wells patronages and memberships.