Terms & Conditions for Spring Dance at the London Coliseum can be found here.

Your statutory rights are not affected.

• The Theatre Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.
• Latecomers will not be admitted until a suitable break in the performance or the interval and only at the discretion of the Duty House Manager. To avoid disturbance to other patrons, you may be seated in seats other than those you had booked.
• The Theatre Management reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
• The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside the auditorium. Mobile phones, bleepers and pagers must be switched off at all times.
• Smoking is not permitted anywhere inside the venue.
• Eating and drinking inside the auditorium is not permitted.
• Ticket holders consent to the recording and filming of themselves as members of the audience.
• The re-sale of this ticket is not permitted where it is being sold for profit or commercial gain. Any retail or online auction site sale by anyone other than Sadler's Wells or one of its appointed agents will render the ticket null and void. Tickets cannot be re-sold on theatre premises or immediate vicinity at any time.
• Sadler's Wells cannot be held responsible for late running of any performances due to circumstances beyond its control.

Data Collection

Sadler's Wells conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone, gives us consent to the collection and safe storage and processing of this information and for processing your order. Sadler's Wells may also use this data to track marketing and booking trends. From time to time we may also use this data to inform you of news or events at Sadler's Wells. We may also, with your consent, pass on your personal details to third parties or similar arts organisation for the purposes of mailing you products that may be of interest to you.

Transaction Charge

A transaction charge of £2.20 will be added to all ticket bookings and reservations. Only one charge is made per booking and does not apply to group bookings and personal bookings at the theatre.
A reduced transaction charge of £1.50 applies to all Access Address Book seat bookings and all online bookings.

Reservations

Tickets may be reserved without payment for a maximum of 7 days or 48 hours before the performance, whichever is the sooner. For certain events or performances we may alter this. We reserve the right not to accept reservations. All reservations will be released without notice if unconfirmed by the time stated at the time of booking.

Children and Babies

Under 2s are free. Parents and carers are asked to book aisle seats and to leave the auditorium if the child cries or causes disturbance. Refunds will not be payable. Under 16s must be accompanied by an adult. Please note that we operate a no-children policy for some performances. Please enquire at the time of booking for more details.

A ticket is required for anyone aged two and over, irrespective of whether they occupy a seat or not.

Discounted and Concession Tickets

We regret discounted and concession tickets are not currently available on-line. Please call the ticket office on  0844 412 4300 for more details.

Groups: of 8 or more, group rates apply (for certain performances only and subject to allocation availability). Please call the ticket office for more details on  0844 412 4300.

School Groups: One free teacher for every ten paid pupils for specific performances. £10 rear stalls, subject to allocation availability. We regret school group rates are only available to students 16 or under in full time education and not to students 16+ in further or higher education.
LEA schools only.

Standby Tickets: For students, under 16s, senior citizens, members of BECTU, Equity and Musicians Union and the unwaged: £15 best available, subject to allocation availability and proof of status, from one hour before the show on a cash only basis.

Students, unwaged, over 60s

A limited number of £8* seats in Sadler's Wells rear 2nd circle or Peacock rear stalls for all performances.

* Tickets will be held at box office for collection. Proof of eligibility must be shown, otherwise the full price will be charged. A maximum of 2 tickets per person for each production.

Access for All: For people with physical, sensory or cognitive disabilities.

One half-price ticket, for all prices, per programme. Applies to most shows at Sadler's Wells and the Peacock Theatre.

Subject to allocation availability. We regret that for certain events or performances these discounts may be withdrawn. Click here to find out how to join the Access Scheme

Families

For up to 4 people in a group (maximum of 2 children under 16 per booking), there are half price tickets for children anywhere in the Sadler's Wells auditorium on most  matinees where no other family discounts apply. Subject to allocation availability. Certain performances are excluded from this discount.

Please note: discounts cannot be applied retrospectively. We reserve the right to alter the terms of discounts offered.

Ticket Delivery

All tickets are posted second class for delivery within 7 to 10 days. If the performance is up to 7 days away, tickets are posted first class. Tickets are only posted to UK mainland and only to the address registered with the credit card company. For performances fewer than five days away and all overseas addresses, tickets are left for collection at the ticket office.

For operational reasons, we may alter the time-scales shown here but will advise you of this at the time of booking

The credit or debit card used to make the booking with must be produced if collecting tickets from the venue. Tickets may not be released without this.

Tickets left for collection by anyone other than the card holder, where the card holder will not be attending, will require a letter of authorisation from them.
A printable version of this form can be downloaded here. (pdf)

Note: Where tickets are left for collection for a third party on the night, please write clearly the name of the person collecting. If they are running late, our policy on latecomers will apply. Please note that whilst every effort will be made to seat them, we cannot accept responsibility for any names written illegibly or any errors arising from it and all third party collections are on a good-will basis without any liability on the part of Sadler's Wells.

We reserve the right not to accept tickets for collection by third parties.

Exchanges, Refunds and Cancellations

Tickets may be exchanged for future performances if returned to the ticket office with at least 24 hours notice (three weeks for group bookings of 8 or more tickets). There is £4 handling charge for this - irrespective of the number of tickets.

Tickets may be refunded if returned to the ticket office at least three days before the performance. There is a £6 handling charge for this and any previous handling or transaction charges are non-refundable.

In both cases original tickets must be returned to the ticket office. We regret no refund or exchange is possible where tickets have been lost or mislaid or if tickets have been lost in the post.

No other exchanges or refunds are permitted outside of these terms other than when a performance is cancelled or abandoned when less than half the performance has taken place. Our maximum liability to you in this respect is the face value only of the tickets purchased.

Ticket Returns and On-Sales

If you wish to return tickets within the three days before a show, Sadler's Wells will endeavour to sell these provided we are completely sold out. There is a one off administration charge of £6 for this, irrespective of the number of tickets re-sold or returned. However we cannot guarantee the re-sale of tickets. Only original tickets can be offered for re-sale (not duplicates or agency tickets). Refund of sold tickets, less the administration charge, will be made by a credit by the original method of payment to the person who made the original booking. We reserve the right not to accept tickets for re-sale.

Sadler's Wells do not operate a returns list in advance for fully booked performances and any tickets returned are placed on sale immediately except for on-sales as below.

The re-sale of tickets by retail or online auction site by anyone other than Sadler's Wells ticket office staff is strictly prohibited and may invalidate the ticket.

Any ticket sold for profit or commercial gain by anyone other than Sadler's Wells or any of its authorised agents will be invalid for entry.

Duplicate Tickets

Please contact the ticket office in advance on  0844 412 4300 if tickets have been lost or misplaced and duplicate tickets need to be issued. Please bring appropriate identification (bank statement, utility bill etc) or the card with which the original booking was made. We regret that for security reasons duplicate tickets can only be issued on the day of the performance and to the person who made the original booking.