Access at The Peacock

When you enter through the main doors, there are 5 hand railed steps up to the foyer level and a wheelchair platform lift to the right, if required. The right hand side main door is automatic and can be opened by pressing a large rectangular button on the wall to the right outside. If you do not wish to gain access by the steps or lift there is also a ramp entrance on Kingsway. Please speak to a member of staff if you wish to use this entrance.

In the foyer area, the Ticket Office is directly in front of you, and you can collect your tickets from there. The Ticket Office has an induction loop system.

Headsets for audio described performances can be requested by speaking to a member of staff at the Ticket Office. There is a large print season brochure provided upon request and a large print programme if notice is given when booking your ticket.

There are three levels - Circle, Foyer and Stalls. There is an accessible toilet in the Foyer area and at Stalls level. A Radar key is required to gain access to the toilets and can be requested from a member of the Front of House staff.

There are stairs leading to all levels and a lift to all floors, specifically available to those that cannot access the stairs. The lift is situated to the right of the main foyer. Please speak to a member of staff if you wish to use this facility. There is also a ramp leading to the back of the Circle seating area from the left side of the main foyer.

From the Stalls bar area there are six steps leading up to the back of the auditorium. There is also a shuttle lift for those who cannot use the stairs. Please note, this lift is not designed to be used by mobility scooters.

There are two bars selling refreshments. These are on the Stalls and Circle levels.

There is a cloakroom in the Circle bar with a low counter.

The auditorium and where to sit

To the right of the Ticket Office, stairs and a lift lead down to the Circle bar and then the Stalls bar. The auditorium is accessed through the bars. This will take you into the back of the auditorium.

The auditorium seats approximately 800 people. The seating is raked, and two aisles - one either side of the auditorium - descend in shallow steps towards the stage. There is a handrail on the outside of each aisle, and the number of each row is lit on each step. There are also two aisles which divide both the Stalls and Circle into three sections.

For wheelchair users, there are seven spaces at the back of the Circle. Wheelchair access is through the Ticket Office. A member of staff will escort you to your space. There are another two spaces at the back of the Stalls, which can be accessed by using the main foyer lift and the shuttle lift from the Stalls bar area.

The auditorium uses an infra-red induction system.

Mobility Scooters

Please be advised that although you are welcome to arrive at The Peacock Theatre in a mobility scooter, our auditorium wheelchair seating areas and lifts are not suitable for these vehicles. Patrons may leave their scooters in the foyer areas.

Guide dogs

If you are bringing a guide dog, you will probably have informed the Ticket Office when making your booking. However, if you have not, please let the theatre know by calling the Ticket Office on 0207 863 8000. Guide and Assistance Dogs are allowed in the auditorium.

 

Access scheme

The Access Scheme is for people with physical, sensory or cognitive disabilities. By joining this free scheme you can keep up to date on offers and information about forthcoming shows at Sadler's Wells and the Peacock Theatre.

If you are in receipt of disability-related state benefits, as a member of our Access for All register, you may be entitled to a reduction on the cost of your ticket. Reduced price tickets are limited to one booking per production. All Access rate tickets are subject to availability and may be excluded for certain performances.

There is also a reduced booking fee of £1.95 on each transaction.

Access Discounts cannot be added retrospectively.

When booking tickets, please specify your access requirement, i.e if you require a wheelchair space, an aisle seat, a seat close to the stage, level access etc. It is not always possible to rectify booking details after a transaction has been completed.

There is one disabled parking bay in front of Peacock Theatre, which cannot be booked in advance.

If you would like to join the Access Scheme, please download a form and complete, sign and return it:

Access Scheme form Opens new window (PDF)

Access Scheme form, large print version Opens new window (PDF)


The completed form should be returned to:

Access Forms
Ticket Office
Sadler's Wells Theatre
Rosebery Avenue
London
EC1R 4TN

If you are already registered on the scheme tickets can be booked online on this website (please ensure you log in with your Access membership number before selecting your seats). Alternatively please call Sadler's Wells on 020 7863 8000 or the Peacock Theatre on 020 7863 8222. Our ticket office staff will be happy to assist with your booking.

Deaf or hard of hearing bookers can book for either venue on Minicom number 020 7863 8015. For further information about the Access For All scheme, Access facilities, workshops, assisted performances and events, please email